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19
Jul
2007
cheekymonkey

SLATE - company for poor service and not upholding quotes

by cheekymonkeyComment Published at 21:4121:412 comments2 comments68 Visits68 VisitsReport

I am really dissapointed witha company called Premium Nappies in Melbourne. I recently contacted them about the nappy mates and postage costs to brisbane. They initially quoted me $8.75 freight to my postcode, just north of brisbane. Then when I went to order them they told me it was going to be $50.80 I am really disgusted in them. SO the get a great big thumbs down.

This is the first email they sent me

RE: delivery costs‎ From: Premium Nappies and Adult Care (sales@premiumnappies.com.au) Sent: Monday, 2 July 2007 11:19:31 AM To: 'Fran XXXXX' (XXXXXX@hotmail.com) .ExternalClass P {padding-right:0px;padding-left:0px;padding-bottom:0px;padding-top:0px;} .ExternalClass {font-size:10pt;font-family:Tahoma;} Hi Frances,   The delivery cost from Melbourne to Narangba 4504 is $8.75 for the carton of Bebes Nappy Mates to be sent to you.   Kind Regards,
Premium Nappies Pty Ltd

And the follow up email

RE: order request‎ From: Premium Nappies and Adult Care (sales@premiumnappies.com.au) Sent: Monday, 16 July 2007 11:18:34 AM To: 'Fran XXXX' (XXXXX@hotmail.com) .ExternalClass P {padding-right:0px;padding-left:0px;padding-bottom:0px;padding-top:0px;} .ExternalClass {font-size:10pt;font-family:Tahoma;} Hello Mrs XXXXXXX,   We are happy to send you a carton of the Nappy Mates to your home address, but as we are in Melbourne Victoria, delivery charges to your area would be $20.00 plus the cost of goods via courier. So Total for goods and delivery would be $50.80.   Please let us know if you would still like to proceed with your order and we can send you direct deposit details via email.   Thanks   Premium Nappies Pty Ltd

(I have removed certain details like the email address I used and my surname for privacy reasons, and so no creepy email scammers can get my addy!)

 

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Comments

two-kids-are-enough
5.00 (Excellent) | September 2007 | two-kids-are-enough
Re: SLATE - company for poor service and not upholding quotes
Sorry cheekymonkey, i don't understand your complaint with this company????? I belive it was a mistake on there behalf telling you that delivery was only $8.75 from Melbourne to Queensland, as i have often ordered from Melbourne based company's as i also am from Queensland i have encounted frieght charges starting at $25 and over depending on size and weight of the parcel. This maybe the reason for the difference for the prices. As a side note I have recently spoken to this company (Premium Nappies) seeking assistance with continence products for my Husband as he has just recently been diagnosed with terminal cancer, they were only to happy to help me find the right product and organise immediate delivery of these products to me. With everything else i'm dealing with at the moment they were absolutly fantastic and even called to make sure that i had received everything and if i needed any other assistance. More than i can say about the hospital my husband came home from!!!!!!!!!. Once again i'm really surprised that you didn't find Premium Nappies helpful as i would highly recommend them to anybody as now my family and friends regularly use Premium Nappies for their nappys, in Melbourne and Queensland!


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      shiny
5.00 (Excellent) | April 26th | shiny
Re: SLATE - company for poor service and not upholding quotes

 I don't know how to post this properly so sorry if i'm doing it wrong  or sent to the wrong place. I love Premium  Nappies, they are kind and helpful and courteous ( spelling ?). We go through a lot of nappies at my place and so I'm grateful to them. They deliver for free ( though i am in Melb ) . Gee they must be good if cheekymonkey  wanted them all the way to QLD. , just for nappies !!! So good on ya Premium Nappies, ALL my little ankle biters will be wearing your goods for quite a while.  Hiya nice delivery man.



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