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Nov
2007
Nontoxic

Been AWOL Sorry

by NontoxicComment Published at 22:3822:387 comments7 comments74 Visits74 VisitsReport

Sorry all I haven't been in for a long time, went back to full time study 6 months ago to do My certificate 2 in IT and with 3 kids all school aged time has been very short.  I've also had some dramas this last week with Chrisco, to cut the story short, My hamper arrived last week but NO FROZEN products and No it still hasn't been delivered and NO they still haven't told me when it will be.

I'm flat broke, have no frozen food and can't go and buy anything for us to eat, plus today I get another electricity bill form the OLD supplier all because of a Muckup on the address with the new suppliers. I had already paid the bill with new supplier and now they have to refund it because it is actually for another address not mine.  What a great week I've had  NOT! 

My first ever time ordering chrisco and they stuff it up so I will never be ordering from them again.

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Nontoxic
November 2007 | Nontoxic
Re: Been AWOL Sorry
I also rang Chrisco again yesterday after trying to get through for 2 hours I was again told I would recieve a phone call today with a new delivery day for my 2 boxes of frozen items, no phone call.

I have contacted the ACCC and Consumer affairs and have been told I cna take the case to the trubunal under section 52 of the Trades Practices act for misleading information (because Chrisco haven't sent my goods, called me or replied to my emails)

I just wanted to let people know about this.  I had to swallow my pride and go to the Salvation army food bank today as I have no money to buy food with or pay bills because of all this mess.

I  do hope you get your things dominicsmom, I would hate to think anyone else has to go through what I am going through right now.


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dominicsmom
November 2007 | dominicsmom
Re: Been AWOL Sorry

i rang them today, and they said the bike and laptop were coming from overseas, and i should get it in the next five days, other wise i have to ring htem again

 



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      Nontoxic
5.00 (Excellent) | November 2007 | Nontoxic
Re: Been AWOL Sorry

here's hoping they are not coming from bangladesh, after the cyclone over there you wouldn't get anything.  I hope your order turns up ok dominicsmom.  No I still haven't heard from chrisco about my frozen stuff.

I have emails A Current affair and Today Tonight (haven't heard Back) and I am going to ring Consumer affairs on monday.

I'm just so angry as they have offered no compensation for my hardship over the last 2 weeks and they haven't even expalined what happened at the warehouse or why some of us didn't recieve all of products on the designated delivery date.  It's really not good enough.



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dominicsmom
November 2007 | dominicsmom
Re: Been AWOL Sorry
i have orderd from them a bike and a toy laptop for my son, and the delivery dates were between the 5th to the 21st nov. so far it hasnt arrived, should i be ringing them yet? or wait six more days


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      Nontoxic
5.00 (Excellent) | November 2007 | Nontoxic
Re: Been AWOL Sorry
Have chrisco sent you the letter telling you the exact day of the delivery?  If no then I would give them a call and ask what is going on, they may have the address wrong like they did with me (lucky My postman Knows me well)

I would still ring them and hassle them about it because as far as I'm concerned this is totally and utterly pathetic on behalf of Chrisco.  I have heard so many bad reports over the last few weeks I wish I had never ordered in the first place.  Most people tell me Castle Hampers are much more reliable (even if the Parent company is chrisco) But I won't ever be ordering this way again. 

I will put away $20  a fortnight into a jar starting next year and then head off with the kids to the supermarket and have a huge buy up and let them chosses the special things they want.

Good Luck dominicsmom, hope you get your things without a hassle.


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janicepovey
5.00 (Excellent) | November 2007 | janicepovey
Re: Been AWOL Sorry

Sweet i'm so sorry to hear, your having some problems at the momment, especially with Chrisco, ( a couple of my friends have in the past had the same sort of problems you are now) No-one needs the extra stress, especially at the time of year....keep your chin up sweet....my thoughts are with you.

Maybe next year, at the start of the year....just put a couple of $2 coins ( $4 ) away in a jar somewhere out of sight, and by Xmas next year you will have $ 208 to spend on what you want and not reciev alot of stuff, you don't need.

Cheers Janice

I hope things work out for you.



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      Nontoxic
November 2007 | Nontoxic
Re: Been AWOL Sorry
TY Janice I plan on doing exactly that But I will put aside $20 a fortnight so that in november I can stock my freezer and pantry for the holidays with things we do actually eat, Then at least I know I will get what I pay for and have it in the house.


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