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Member » emmie » Blog » So fed up with this.
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Ok so the hospital are beginning to get to me. come yesterday morning i still hadbnt heard from the matron who BTW was supposed to call me 4 days ago now to arrange a meeting for my apology still ive heard nothing . 2 days ago the executive of the hospital were supposed to call me back To help me with my complaint . I just want it all over . Late yesterday i managed to speak to the lady from P.A.L.S i spoke to in the beginning. Guess what this gyne dr that should have been pulled 4 days ago still hasnt. Now she is being pulled monday . I am really getting pissed off nobody can tell me nothing.
I recieved these emails :
Our Patient Advice and Liaison Officer will be trying to contact you today, to offer you the opportunity to meet with the matron and the clinical director.
Thank you so much iappreciate your reply and help . Yes i did speak to the matron on a few occasions yet she was supposed to get back to me yesterday. I just want to know whats happened as at the moment there is no recognition for it as there are no notes about it . At first the matron did nt believe me it wasnt until i informed the herald i was believed unfortunatly hence the outcome . Again thanks so much for forwarding the email i hope things now get sorted
Glad that my replies have been of some help. I’m told that the matron has tried a number of times to reach you by phone since you last spoke to her. Hopefully you’ll have heard from our PALS officer by now.
Im sorry but that is lies i have been home apart from taking my step daughter to school and my phone has not rang. Your replies have been fantastic ive had more use out of what you have told me than anyone so far. Thanks so much i appreciate it. I heard from P.A.L.S today i think i spoke to the person that put me in touch with the matron.She said to expect a call mondayby which time it will be a week and 6 days after the incident . Thanks again.
I just feel like i am wasting my time . I cant find out who i need to address my complaint too as nobody will tell me . The herald are currently working on the article and i dontr even have an apology and by the sounds of it im nowhere near it. At this rate i will have my medical records before an apology. They seem to be really dragging it out and i just want it all over. Ive spoke to so many people yet all i get told is i will ring you back and the call never arrives. Im just so pissed off and angry with it all.
Luv Emz xxx |
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Re: So fed up with this.
I just read you have put you lost your angel and its your fault
you gotta stop that right away !!!!!! Thats pushing the button to self destruction.
THIS IS TOTALLY NOT YOUR FAULT !!!!!! NONE OF IT
I lost a baby at 20 weeks and went through the same guilt as you but learnt there is nothing you can do to change what happened, and there is nothing you could have done to prevent it either
I'm sorry you aren't fighting anymore but you have to do what is best for you all as a family, you need time to heal and grieve without pressure from anyone.
xxx
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Re: So fed up with this.
Emmie, in a common sense world all would be o.k and the Nurse would put her hand up and admit to being stupid, apologise profusely and sincerely, the hospital would tell you the truth about your fetus and things would move on for you.
The reality though is that the system does not work like that, the Nurse will have been advised to seek Union guidence, as all this will go on her work record. The Matron will also be advised to seek guidence and representation before speaking to the executive, as she also acted stupidly, all parties including the Doc will need to be spoken to, before any info to you is forthcoming and to top it off all these people work mixed shifts except the executive who is 9-5. Meetings will be arranged around shifts that coincide with the executives hours of work that match shift patterns of all concerned. It could take a while for it all to be sifted and the facts sorted. All clinical staff will be wary about talking incase they end up being quoted in the paper, your complaint is being handled, but the system is long winded and set up to protect the staff.
Listen to DA ,she has words of wisdom there, the ultimate outcome for them is that you get so frustrated and stressed you will tell them to forget it. So patience and plodding as DA advises is the best way to cope.
Take care of you. Luv Winnie.xxxx
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