For all the gifts you have all sent me as soon as i can recieve them i will. Doesent seem to be my friend at the moment.

This morning i rang up to get my cats booked in to be newted :( . They are going in 9.30 thursday so i have to starve them after 6pm tomorrow night. i pick them up at 5.30. I am going to feel so so cruel. My poor little babies

.Apparantly my gynae is seeing this laproscopic guy tomorrow about me so my dr said im best to ring hissecretary tomorrow and se what is going on. So i guess i will have to wait untl then . I just hope it is soon as since i stopped these pills as it was only a temp thing as we are wanting to try for another baby. I have not had my period my belly has got huge and its rock hard. No im not pregnant either i did A test to make sue just yesterday.

Im really tired chloe was up at 4 am this morning she wanted brekkie then went bk to be but then i couldent get bk to sleep. I went to bed for a quick nap this afternoon but after half hour chloe decided she was missing mummy and came and woke me up she took my cover off me and even my pillows !!!! How mean is that ?? SHE TOOK MY PILLOWS boo hoo i was sleeping peacefully . She even tried picking me up and kept shouting at me  "UP MUMMY UP " what choice did i have ? i had to get up. Hopefully i will get a better sleep tonight xxx

My advocate has mainly used my words from the email i sent her . -She feels that what i said in it is fair qustions she will be sending it off to them tomorrow.

Healthcare Commission
FREEPOST NAT 18958
Complaints Investigation Team
Manchester
M1 9XZ

Our Ref:  CR/012393

31 September 2008

Dear Sir or Madam,

Re: Emily Fairchild, 66, Parks Road, Torquay, Devon. TQ2 8JE

Please find enclosed an Independent Review Request form from                                                         Miss Fairchild who is complaining about the care and treatment she received from the  Torbay Hospital. I enclose a consent form from Miss Fairchild.
You will also find enclosed details of the complaint and relevant  documents.
I hope this will be sufficient information to enable you to consider this request.  If you require any further information please contact Miss Fairchild  directly to discuss these issues with them.  We would be grateful if you would copy ICAS into all correspondence with client.  
 

 
Section 4  Documents to support your complaint
       
It is helpful for us to see the letters to and from your local health service. Please send us (with this form) a copy of your original letter of complaint to your health service and the last letter they sent them.
       
Are you including any documents?
    Yes
    ü    No
        

 
Section 5  About your complaint
       
Please fill in the following sections. Use a separate sheet of paper if you need more space.
       
1 Briefly tell us about your complaint.

Miss Fairchild suffered a miscarriage and went to Torbay Hospital to the A&E Department. She was kept waiting for a long time and had to ask to be seen as she was in pain before she was sent to the nurses station and assessed. Miss  Fairfax feels she was treated disrespectfully by some staff and the “products” of her miscarriage were brought to her in a specimen jar. Miss Fairfax was traumatized by this.

Miss Fairchild would like to complain also about the trust’s handling of the complaint.

       
2 Has your local health service done anything to sort out your
    complaint?  If yes, why are you not happy with the outcome?    Yes
    ü    No
           
The trust’ handling of the complaint was not satisfactory. Eventually Miss Fairchild was offered a meeting with the trust but Miss Fairchild feels she was bullied at this meeting and left in a distressed state. A further meeting was arranged with Miss Fairchild’s ICAS Advocate and the notes from this meeting, written by the ICAS Advocate are enclosed.
Miss Fairchild is not satisfied with the outcome of the meeting, as follows:
Miss Fairchild  totally understands that its normal procedure to wait to be called but she had told the lady at reception that she  was loosing a lot of blood and was probably miscarrying. She said it would only be a minute and she would call the nurse right away but still Miss Fairchild  was left sat there soiling through her trousers . Therefore she expected to be seen before an hour. It  would have been longer too if she  hadn’t said she needed assistance NOW .Also, Miss Fairchild understands that  A&E was busy that day due to work men but as far as she  remembers there were no work men and it was gone 5pm and as she says,  even if there were that is nothing to do with her as  that’s the hospital’s problem - its their hospital not hers.
.Also  Miss Fairchild asks is there any evidence of the plans for the room on the McCallum ward for those mothers who are sadly miscarrying.
Miss Fairchild  believes that they are covering the registrar’s back in respect of her saying to her 'its ok its only a miscarriage'. She asks why the trust is  not interested in what both her father and partner heard? Miss Fairchild stresses that it is not a case of  her  word against the Registrar’s word  but that isn’t the case. This was said before she used the commode and lost the baby fully. NOT when the Registrar  was telling her that she  had fully miscarried and gave her the specimen.
The registrar has stated that she gave Miss Fairchild the specimen because she didn’t know what else to do with it? This registrar is highly trained and therefore she should know what she should do with the specimen which certainly wouldn’t be to give it to the mother. Miss Fairchild understands that  she has been told of the pain she has caused Miss Fairchild by doing this and it could well have been a mistake but it isn’t her fault -  the Registrar may also have been distressed by her so called mistake but its nothing compared to the way Miss Fairchild  still feel today for this woman’s mistake. She now has post traumatic stress disorder therefore her distress is nothing compared to mine .
Miss Fairchild does not believe that they can not discipline the Registrar  for what she has done. She asks: if giving a woman who has just miscarried the remains of their baby without asking if they want this  is not a serious disciplinary  offence, what is? This may be her first mistake but it was  a very serious mistake to make. The trust say that the Registrar never put it in Miss Fairchild’s  hand but this is also wrong because she put it on the table in front of Miss Fairchild  and then passed it to me so Miss Fairchild could see for herself as she was pointing to bits.
The remains of the foetus.
If what was in that jar was NOT the foetus then why did the Registrar tell Miss Fairchild so ? Also, why did she confirm that Miss Fairchild had had a full miscarriage ?
The trust  confirms that the remains of the foetus/placenta were sent to the laboratory and then sent to the crematorium for cremation and state that this always happens. Unfortunately, this is not the case. Miss Fairchild has a letter confirming that right from the day she miscarried right up to present nothing was received or cremated. ( from the 6th may - 28th September nothing has been received). Miss Fairchild therefore asks - where is it?
Follow up
Do the hospital not record all calls automatically? Therefore the trust  should have a record of the call somewhere. Karen McMahon told Miss Fairchild  that she could not complain and that was the first time Miss Fairchild  spoke to her. The next day she called back said Miss Fairchild  could complain but she wouldn’t give Miss Fairchild the registrar’s name or a date for the meeting but she gave me the choice of whether she  wanted a letter from the doctor with a apology or a face to face apology. Miss Fairchild states that she has had had neither of those .
Therefore, Miss Fairchild states that all in all she is not happy with the way she  has been treated and with the trusts response to her complaint.
       
3 What would you like us to do?
       
To undertake an independent review of this complaint.    
 
Consent  
       
If you are making a complaint on behalf of somebody else, please do not fill in this section – contact our helpline to get the correct form.
       
I give you my permission to review or look into my complaint and, where necessary, look at copies of my relevant personal and confidential information, including my clinical notes.
I understand that you will use any information about me to help to look into my complaint.
I also understand that you may share this information with Monitor, the organisation that regulates NHS foundation trusts, where my complaint relates to a foundation trust.
I confirm that you have given me a copy of the leaflet “Consent, confidentiality and data protection” explaining how you will process the information you hold about me.
I have provided proof of my identity with this form (see below).
       
Your signature:
    Date:
    

I will get the answers i so badly need xxx

Isnt that a bit mean but hey im excited Kylie is going to school soon it will be nice to have 6 hours without all the gobbing off she has been ever so challening this weekend. Though if she keeps on messing about she is going to be late we have to leave here in half hour and suprise suprise she is still eating her brekfast.

I- will be going back to the doctors tomorrow i am in absolute agony and have been most of the weekend i keep on waking up at stupid hours in pain and i have 2 kids an running onempty isnt easy .I doubt thereis anything they can do though.

Su came and picked up the orders i wasnt able to put on mine altogether i ended up with £402 in orders but that does include my order too hahaha i got barry this smelly sett he wanted it was nice though and igot myself some make up . so that will come friday and i will text su friday night so she can bring up whatshe ordered and i can give her the caash for it. Cant wait for nxt campaign i alread have the books and it is full of xmas stuff YAY . Time to start my xmas shopping.

Anyway i better go gotta do Kylies luchbox and get my little madam changed taks kylie school and then me and chloe need to go shopping else chloe wont be having any lunch.

xxxx

I cant wake myself up this morning I am just so so tired .When Barry gets up imgoing to get back to bed for a bit i need some sleep.So  much needed. I couldent sleep last night my belly was giving me ahard time. I cant waitil this thing is gone at east then there wontbe all this pain. LOL

Kylie has been very very trying this weekend she is driving me crazy she hs such an attitude she even hit me yesterday . Can you believe that ?? Barry lets her get away with anything i do try to tell him he is ruining that child but i get told to mind myown buisness . So in future i will be and he can take her to schol etc because its none of my buisness.

Been trying to sort this place out it is getting there just very slowly.As soon as i tidy one thing someone messes it up again grrrr.

Im gonna ring the hospital tomorrow about this MRI scan i really dont want it. They have to put dye in my stomach so they can see better thing is i hate needles . Then after that the actual thing is horrible its this massive tunnel you are on your own you have to speak to them through intercom and you have to wear earplugs its so noisy and you the scan takes roughly an hour call me a chicken if  like but it will totally freak me out and most proberly give me a panic attack. I hope they odnt havet o do it soo scared  i am such a chicken.

Anyway i better go im being told ff for telling kylie to eat he r brekfast so im gonna start this housework i suppose

Hope all is having a good weekend xxx

Im having a bad day already. went  up the school with Kylie thereceptionist said i couldent see her teacher til after school it wasnt til i refused to leace her she sent fir her support teacher. I told her about this Jessicca . But she already knew and they re keeping an eye on it its happened everyday this week and they are being watched very closely and the dinnerladieswill be tol;d also to keep a close eye on kylie as she is being bullied. I need to see miss ferrow after school and believe me i am i1  unhappy mummy.

Rang mr colley secretary and guess what ? mnot having my operation yet !!!!!!:( he has to speak tothis guy nxt week to make sure he is happy with the operation and to check if i am going to need to have a MRI  scan done before the operation. With it being so close to my ovary they need to decide who should do this operation as it isnt going to be an easy job for them without harming my ovary

Now if mr colley does it well then it wont be untill november .I cant waitthat long ive been waiting 5 months already i cant take any more of this i dont care aboutthe risk i just want to be pain free. if this laprascopic expert guy does it it will be alot sooner . When the medication doesent really help what can i do ?? I dont know ?? But im going to have a chat with my doctor about this at half 10 because i cant keep on like this its really depressing me !!!! ARGH ARGH ARGH

STRESS STRESS STRESS

Sorry not a nice blog today but im not having a nic day xxxx

AAARRRRGGGGHHHH!!!!!! Kylies recent behaviour has suddenly clicked. Today when i picke Kylie up walking down the road she started crying ?? why i didnt have a clue then she came out with im not going school tomorrow everybody ismean to me!!!!! I was almost in tears there on the spot . I said ok stop sit down and tell me whats happened??? Through the tears i worked out Jessicca (once again) had taken Kylies shoe off of her and threw it around the playground she had to get the dinner lady to getit back. who BTW lives in my stet and i shall be pulling her in the morning . Thrn she told Kylie that she couldent play with Elissa because Jessicca doesent like her!!!!

When we got home i fumingly (if thats even a word at the moment i dont care im too pissed off. ) rang the school and said i needed to speak to somebody becausem y 5 year old is too scared to come to school because she is being bbullied!!!!! So i have to take kylie to see her teacher tomorrow and ive been promised this will be resolved immediatly.

This girl has been bullying her since the beginning of the year and today was the last straw ive had it with this child. Kylie is already struggling at school i really dont need a bully putting her off. I am really really mad .

I bumped into chloes mum (girl in kylies class) i told her i was in with the teacher tomorrow cos she is being bullied and she said that miss Ferrow is really good on bullying they should change jessicca classes . Little Chloe promised me she would look after Kylie for me tomorrow bless her. I am just raging about this GGGRRRR !!!!! xxx

Well again this mornig Kylie is yet again sat thre crying screaming shouting not because she doesent want her brekfast. But because she wants her dressing gown which is sopping wet in the washing machine.Sigh. This really drives me nuts. There is always something.

Chloe has just realised she dont like pepper bless her.She just found daddys pepper pot and straight in her mouth. YUK .She xoughed and heaved for a mintute but she seems ok now she is just getting the taste outta her mouth with her bottle .

Barry had a phonecall from his boss yesterday apparantly he isnt sick his back is better and he had been told barry fixed kens exhaust at endfields .Barry explained to him he never touched it he stood and watched that is all. Thre is only 1 person who could of told his boss this and only 1 person who knew so the shit is about to hit the fan there

ME well im still waiting formy call hoping they are going to call today so cant wait to get thhis over with . Also my leaders from avon are cming out today at 1 to se how im getting on and show me how to do my order online they were expecting me to make £100 in orders i haveactually got £346 . So i havent done bad at all just wondering if they will elt me have the full order or weather they will have to put some of it on SUS i dont know i will just have to wait and see .Anyway gotta get kylie school stuff orgainised else she will be late xxxx

Chloe loves her grampy very very much the cheeky little monkey loves to have a rest on grampys belly haha butit is so firm so easy to fall asleep on hahahaha

Oh my how cheeky yet so innocent apart from her sticky hair but thats what happens when she has spent the morning with Daddy LOL men they are so silly sometimes but still sticky hair or not she is such a beautifl princess (i think so anyway) i just wanted to share my little prinny princess I love her so so much XXXX

Much Love Emz xxxx

Isnt that great news ?? I think so . It was totally my choice he left the decision up to me. First off he was upset to lean that while he was on holiday i was in hospital twice while he was on holiday. He said he knows im not going to let him do anything but a larascopy . Clever that i ddidnt even open my mouth. Anyway we had a chat about things and i asked him to tell me TRUTHFULLY what the chances are that clot is the foetus he said TRUTHFULLY hiding nothing ther is a chance but very low. He is sure there would be some placenta there at least. He said to me he went through the risks etc i agreed to it all. Did a internal scan ouchie ouchie uterus beautiful left ovary perfect right ovary now the cyst was 4cm x 3cm way back just after the miscarriage in may. Now it is 2.3 cm x 1.9cm . So it is actually finally getting smaller and i only hve half a holo now BUT i am in agony but because its getting smaller anddermoid cysts usually get bigger so he doesent think t is a dermoid he is thinking more either a haemerage cyst where i wasnt gven a D&C  after my miscarriage or it could be endomentromosis he said if i was to carry on ewith the pikll a whle longer it may resolve for itself but he said that in the first place and i cant physically or emotionally do it. But he wants to speak to a dr who does this all the time and ask the risks and weather he thinks i should have this special scan MI scan or sometihing its called in case it is a demeroid and he is thinking of asking someone more careful to operate as he is worried aboutm y ovary he wants me to keep it if possible.So he has asked for advise from this other surgeon and he may do it but mr colley will be present and he promises he will treat me well so all forms are filled out im just waiting for him to ring with a time aand date but it shouldent be long as im booked in as urgent as he has said im in alot of pain . Ive hadmy pre op too so im all ready for surgery so now i just have ot wait for a phonecall.

Anyway i better go my dad is  here and i am being ever so rude i just wanted to let you all know how it went xxxx

That is the big question. In 9 hours i leave for the hospital i should try getting some sleep really but i just cant .Im such a chicken i am so scared!!! Cant wait to get this over with but its strange it makes my heart beat so fast. Its stupid really.

Ive been pretty lazy otday havent really done much but i been getting these weird pains when i go toilet it really hurts low real real low down really painful. I really hope my consultant isnt planning on doing a scan tomorrow because he aint doing an internal and he aint doing a gel onbelly scan ither it hurts too much i dont think i can handl it .Its not as if i need it the last one was only 5 days ago.

Found out today some electric company has frauded us. Can yo believe that? About 6 mnths agosome guy come to read the meter and got Barry t o sign this form t say he had been and he had signed us up with another company . GGGRRRR. So veery cheeky really but im bk with british gas now.

Anyway im gonna go hve a quick soak in the bath xxx

My Chloe is so so cheeky. She has nicked my seat i was comfy too. She asked for a shake to come back to her in my seat!!! She wont move either . So now lil old me has been lumbered sat on the edge of the sofa while she enjoys MY  seat. She is giving me lots of kisses and cuddles though and she keeps putting the blanket on my feet so that makes up for loosing my seat.

On theother handKylie is on the other sofa crying shouting screaming "i dont wan tmy brekfast" its a daily thingand it reallu is beginning to annoy me i dont remember the lasst time she ate a meal withot hous of fuss its just totally stupid.

Anyway i better do her lunch ready for school hope everyone has a good day xxx

BOOHOO. Yes i am moaning AGAIN . My feet ache my legs ache my feet hurt my legs hurt my belly hurts . I ache so much im not going out tomotrrow untill evening.I think when Chloe goes for her nap i will have one too. I am so tired i have only just managed to sit down about half hour ago .

Been out doing the avon and i had to se the phycologist this afternon as well walking through the hospital made me all shaky and gave me goosepimples. It was horrible . But she was really nice she knew i really wasnt comfortable being there, she had the letter from Karen Mcmahon and me being the nosie cow that i am had to ask what she had wrote she told me bits but she said she wants to hear my side of the story and not go on what karen mcmahon said . Anyway it wasnt too bad . She said because this other councillor dont really cover much and my appointments arewell spaced out she just thinks it would be better to see her and her alone.I told her the work i have been doing with the councellor and she agrees with ost of it.

She feels there are more areas i need help with than i am currently getting . She says i am still very much grieving and she can tell that a mile off, because im also not physically well that is also putting a strain on me, then also there is the anger , hate and frustration . So as you can see there are quite a few areas that need clearing up and i havent told her much. At one point she had to remind me that she has to inform my gp if she think i would harm somebody (registrar) OOPS . Must remember to keep my cool.

Some of the stuff she has said has really left me thinking .She was lovely though she even showed me a secret way out so i dont have to walk through the main part of the hospital . Anyway i been moanin for ages its gettig lat i better ssshhhhh

xxxx

Oh boy cant you tell its monday miss attitude is sat on the sofa crying and screaming she dont have to eat her brekfast cos its still dark .She is still tired but if she went to sleep when she was put to bed she wouldent be tired but she had to messa bout all night.

Busy day todayonce Kylie has gone to school of course. LOL. Need to go and pck up as many books as i can and i need to be back in time to get back here changed and off to see the phycologist at 3. Then once the girls are in bed i willgo back out and do some more avon . All needs to be done before i go to the hospital on wednesday. Only 2 days now wish it was today though as my stomach is absolutly killing .I think that walk did it yesterday i didnt even want to go .

I didnt slep too well only got a few hours sleep. Think it will be an early night for me tonight.. Im so tired and i feel sick .

Well i better go kylie is kicking off AGAIN  . She dont want her brekfast SUPRISE SUPRISE. xxxx

Then it could all be over!!!!Kindo f exciting cant wait not to be in pain. We can start tryig for a baby again and i can start to get my life back together .But i am scared . Really scared. Im spending ALOT of time in bed . :( . Im not scared of the pain of it that doesent bother me at all it wont last long only a few days. Its what that clot is going to be. That really scares me . What if it is what i have thought it was allalong? Hmmm. Then tere is the chance of me loosing the ovary altogether !!!!! I hope that dont happen but i have to prepare myself for that in case it does as that is the reason he dint really want to operaste . But i am in so much pain i have no choice but to go through with it the last 5 months have been hell. God why cant they just do it now get it over with ?? I know i know he is on bloody holiday why does he have to be on holiday when i really really need him grrr .

-Mind you he will proberly kick my butt as i have not taken the pill as mine have run out and they arnt doing what they are supposed to besides he said 2 months its been 2 months i kept to my part. Thing is though since stopping the i havent bled. Cant win can i LOL .

I feel rough as hell tonight barry made me go for a walk with him and the girls and it really done my tummy in . I just wanted Half hour to myself kylie had been kicking off all day. She is driving me mad . Barry has ruined her she is sucha brat i know that sounds awful but seriously everytinmme i tell her off now its "im telling daddy of you" .

Put her in timeout today -OMG  so not worh it i may as well let her carryon she kept coming out shr was screaming etc in the end i let her out because i jhad enough of being called a shit mum etc, there really is no point in me discipling that child because it is just a huge arguement grrr. I hate men grrr.

Ok i will stop now cos this is just one big moan and Clare has just got here she has just got bk to swindon so im gonna see how she is :) xxxx

I have cleaned cleaned and cleaned some moere. Im paying for it now but really needed to be dne besides it keeps my mind occupied. Been a bit down in the dumps so been keeping myself busy.Now tomorrow all i need to do is a small tidy up and going through girls clothes and hoover the girls rooms and im hoping to get a nap in too.

Kylie monylie is in the walls today. 1st accident is totally her fault i warned her so many times not to stand on the tower of her PC because she will get hurt but still she continues to do it !! Ad what happened she got hurt.she fell off and hit the bookcase aswell so she has a nice bruise on her leg and a nice black eye to go with it.

Then tonight she was in bed listening to snow white looking at her book then all of a sudden wah wah wah wah. I went to see what was up with her and tears were flowng. I told her to calm down hugging her she aid she fell out of bed so i started rbbing he back hugging her tellingher what a silly sausage she was and she suddently went ouch , I pulled her top up and she has got a nice big graze on her back where she obviousy caught herself on her wardrobe . She said she wasnt watching where she was going. LOL.

I am missing my mate thouh clare is in swindon so not seen her for a few days been really quiet here. Barry is watching family fortunes but its one with stars its really funny havent watched family fortunes in years LOL .

Hope you are all having a great weekend

Luv Emz xxx

I am absolutly knackered i didnt sleep all that well. I went to bedat 11.30 coz i kept on falling asleep so i went to bed and could i sleep ? Nope just bloody typical. Went out and did my avon yesterday got quite a few orders back i have already gone over my limit.But its ok if they have a problem with it my leader is going to add it o n to her orderand help me deliver it all. still have 28 books to collect too but that doesent need doing untill monday so that gives me the weekend to get this place sorted .

Today i need to get this place sorted and all today being up and down from the hospital and avon i havent had time to do a good clean i want to sort through the girs clothes too figure out what fits and what dont.

Chloe is gonna make A good guitar she is here daddy left hiis guitsar out and she has a pick and is strumming it bless her so cute.

Ah well better go kylie is telling chloe to poe in the cat litter GGGRRRRR xxxx

Dear Ms Young,

As you were interested as to what the letter said regrding the meeting with myself dr ranjit , karen macmahon dr ranjits secretary and myself here is a copy of the outcome letter ii got from that meeting.

Dated 3rd june 2008.

Dear Ms Fairchild.
I am writing to you in response to your letter dated 15th may 2008 regarding the treatment you recieved at Torbay Hospital on 6th may 2008.
May i first convey my condonlences to you for the loss of your baby. I appreciate that this has been a very distressing and traumatic time for you. I also appreciate that waiting for a response to your letter has been very upsettingfor you and may have contributed to you not being able to come to termswith your loss and grief. I am very sorry it has taken time to speak to all the staff involved . This was complicated by the Doctor who saw you in A&E being on night duty and then being unable , due to an emergency , to keep her origional appointment with Karen McMahon, matron , who led our investigation. The delay was further compounded by the fact Karen McMahon was unavoidably not available , for personal reaasons , to assist with the investigation. Having now completed a full investigationi am in a position to reply to your letter. I have tried to cover the the issues that you have raised in the order that they appear in your letter.
Our records confirm that on the 6th may you came to the Accident and Emergency department and checked in at reception desk and were asked to take a seat.  It is normal practice to ask patients to wait in the waiting room whilst reception informs the nursing staff and medical team that you have arrived. Unfortunatly , you started to bleed more heavily and when you informed recepption of this fact they quite appropiately asked you to gostraight through to the nurses station. The nurse immediately took you to a room where the doctor could see you.
(Gets disturbing from here )
It is Recorded in your notes that you were bleeding very heavily and passed blood and clots when you went to the toilet. The doctor who examined the products you had passed did put them into a glass specimen jar and bring them back into the room you were in . This is not normal practice . This was because she was unsure about the procedure to follow when a miscarriage happens in A&E and did not know where else in the department the jar could have been left safely. This point has been discussed in detail with the doctor who has acknowledged the distress this would have caused you and that to show you the jar was inappropiate and insensitive, She is very sorry about this and has asked that i convey her sincere apologies to you about this.
She did at this point want to examine you to ensure the bleeding was settling and you asked that your partner return first. The doctor left for a short while and when she returned you had explained to your partner what happened and i understand that he had seen the jar.
It is normal practice to take the products away and label them as sensitive specimen. This would be sent to the Laboratory to confirm they are products of conception. They are then kept for one month and following a short religious servicewould go to Torquay Crematorium. This process is normally discussed with the parents. I am very sorry that this did not happen. It has been identified as an area to be highlighted at the doctors training session and the next team meeting.      This will ensure that all staff are reminded of the correct procedure and how important it is to be sensitive to parents who are suffering pregnancy loss.
I can confirm that your sensitive specimen was sent to the histopathology laboratory were they confirmed products of conception. but no foetal parts were identified . When a pregnancy is 7 weeks , as yours was , they foetus is very small. The scan you had on 1st may 2008 showed that it measured 9mm. It is possible that you passed it when your bleeding started . The gestation sac and the placenta and membranes would look as described and this is what you saw in the jar.
We are very aware that the A&E is not the ideal place to examine any woman who is having a miscarriage. Ideally , we would transfer you on arrival to the gynaecology ward where staff are particularly aware of women's need for privacy and sensitivity. Unfortunately , when you were admitted there were no beds availableon the gynaecology ward. We are trying to prevent this experiencehappening to anyone else and plan to make a designated room available on McCallum ward which can be used for women who may be miscarrying.
We do strive to give care of a high standard and are deeply saddened when this does not happen . We appreciate your comments and take all complaints seriously as it is through feedback such as yours that we get a full picture of patients experience and this , in turn , enables us to identify service improvements for the future.
I am very sorry that your miscarriage was such a distressing experience for you and appreciate that we could have helped to make this heartbreaking experience less traumatic for you . Please accept my deepest apologiers. I recognise that this letterr may not answr all your questions and if you want to meet with senior clinical staff to discuss this letter and your care please contact the matron for McCallum ward , Karen McMahon on .....................
As you may be aware your MP, Mr Adrian Sanders , has written to us about your case. I am therefore sending him a copy of this letter .
Sincerely
Acting Chief Executive

Iwas not happy with this therefore with my advocate another meeting took place this happened on 14th august 2008
Here is a updated letter of that meeting.These notes were taken by my advocate voirrey

present:
Emily fairchild - complaintant
Karen mcmahon - matron
Voirrey faragher - ICAS Advocate.

A&E 
Voirrey F. outlined the complaint regarding A&E . Emily F. had told the reception worker when she arrived that she was miscarrying. She was asked to take a seat and waited one hour and had to return to reception for urgent assistance.
Karen M. answered that it is normal practice to book in with reception who will call a nurse.On this particular day building work was taking place and a&e was veery busy.The gynae team took a long time amd so the resident A&E doctor was called.
Voirrey F. asked weather reception staff prioritise certain cases such as miscarriage.

Karen M . agreed that the wait was unacceptable and apologised for this.Karen M. has since spoken to the A&E reception staff and has instructed them that if a patient says they are having a miscarriage, the reception staff must inform the nurse straight aaway that they are there.
Voirrey F. asked if this was now formalised as procedure and aren.M. replied that it was and would be a part of the performance anagement of A&E.
Karen also stated that plans were underway to provide a room on mccullum ward for women wo are miscarrying which will providea better environment and access to specialist doctors and nurses.

Action: Karen to confirm completion of plan to provide room in mccullum ward.
Improovments agreed :procedures in A&E reception.

Karen M . confirmed the doctor who treated Emily was a gynae Registrar. The doctor had been with the hospital for 1 week.

The registrar has denied saying "its only a miscarriage" when questioned. Karen .M. agreed that this was not something a nurse or doctor should say and she would hope that this would not be said to a patient.Voirrey stated that as the registrars prformance had been so poor with regard to the specimen jar there was little confidence that the registrars performance had not been also poor regarding this issue. Emily.F. is adamant this was said to her. Voirrey .F. suggested that there are 2 differant accounts of this and it is not possible thereforeto resolve this issue. Karen.M. agreed that it is not possible to resolve this.

Specimen Jar.

The registrar has stated she gave the jar to E-mily because she did not know where else to put it. She did not put the jar into Emily's hands but put it on the trolley. Sge has acknowledged that this was a mistake and it has been made clear to the registrar that if she id not know what to do with the jar she should have found  someone to keep the jar and its contents safe.Karen suggested that the registrar was very distressed aout the mistake she made but voirrey stated that this was not the concern of Emily. Karen gave unconditional apology on behalf of the trust.

The nurse specialist for for early pregnancy has gone to the maternity ward and the childrens ward to provide training and this isue has formed as part of training.Dr.Ranjit has also brought this up at the doctors meeting

Voirrey.F. explained that Emily has been traumatised by this incident and considered that the mistake made by the registrar was a serious mistake and should be taken very seriously by the trust management.Karen.M confirmed that the trust is unable to discipline a member of staff for a first mistake unless the mistake is serious enough to warrent a formal warning. She confirmed that Dr.Ranjit had spoken to the registrar in a poor performance interview (named a councelling session under the trustsdisciplinary procedure).The incident is recorded on the registrars personnel file.Karen confirmed that the trust have taken this onboard and will ensure it never happens again to another woman. Emily.F. remains unsatisfied that the level of response from the trust towwards the registrar was appropiate given the serios nature of this mistake made.

Improovements: training for staff to raise awareness of tis procedure.

Emily.F. has since stated that her partner and her father both heard this being said ("its only a miscarriage")Do the trust wish to take any further action on this matter?

The remains of the foetus.

Voirrey.F. asked how large the foetus would have been and karen replied it would have been the size of a thumbnail.The placenta could have been bigger than the foetusand if the blood supply to the placenta would have looked as described by Emilys partner.Voirrey.F. stated that when Emily arrived at A&E she was just bleeding and had not passed any clots. Emily is sure she was sure the first time she passed anything significant is whenshe was on the comode. The notes state that products were passed at 19.14 whilst on toilet. The laboratory reports showed that foetal parts were not found in the sample.It was agreed that it was not known what had happened to the foetus. Voirrey statedthatt this was most regrettable and that this is most regrettableand that this is particularly distressing for Emily.
Karen .M. confirmed that the remains of the foetus/placenta would have been sent to the laboratory for one month then a short religious service thenthe remains would have been sent to the crematorium for cremation. Karen confirmed that this always happens.

Complaint.

Voirrey .F.stated that the complaints process had not appeared to be helpful to Emily when making her complaint and that this has contributed to emilys distress.Emmily confirmed she was put through to karenby PALS and that karen had told emily that she could not make a conplaint.Karen stated she did not remember the phone call and could not find amy notes about the phonecall.Karen agreed to speak t cheryl about the initial log of the verbal complaint .
Action. Karen.M. to speak to PALS about the initial lo of complaint.

Follow up

Karen states she does not have a record of PALS asking her to telephone emily. She did not get the message until late aftrnoon so was not ableo phone until the next day.During this conversation karen told emily she could not provde the drs nameor give or give a date for a meeting until she had notes in order to invesrtigate who emily saw and what the edvents were.

Yours Sincerly

Emily Fairchild

 

So as you can tell i am back from the hospital the cyst hasnt burst and hasnt twisted which is what they thought it was which is great. But the nurse was really interested in this cyst . ashe has never see a cys with a halo before but hey im not very normal anyway LOL. She made it look very pretty she put red and blue on it . Haha . te red was for fluid and blue was something else cant remmeber now.Anyway there isnt fluid inside this cyst but there is outside of it . Of course i had to clear my mind and i asked her what the chances were it was a foetus and her answer was it could be a baby . OH SHIT !!!! But all tests say otherwise so it cant be but there is a chance it is the foetus but ii do hhave the right to ask my consultant to send itto the lab to check.

So all n all the cyst itself is still 3cm x 4cm there is still a clot or something insde the cyst and it still has a halo. All tests are clear i have no infections etc . So the only thing that can possibly be causing the pain is this bugger of a cyst. Unfortunatly my consultant is on holiday else they would have got me into theatre today or tomorrow unfortunatly theres a big decision to make, BUT my consultant isnt back until tuesday. I already have an appointment with him wednesday. They went huntig for him yesterday being his patient and all.

Because he is my consltant and has been keeping an eye on it done all my scans etc and most of all i trust him . So wednesday we will arrange for this bugger to get taken out. Although there are some risks im goin to have to take. Most serious being there is quite a high chance if i go ahead with this i could very well loose my ovary too but i guess atthe end of the day it is a chance i am going t o have to take, So i have to go to the Drs tomorrow and get enough painkillers to last me until i see mr colley as they dont just want to put me in emergency its best if mr colley does it . So i guess i will have to wait until wednesday xxxx

Well i am so glad to be home. Its been a busy afternoon. I enjoyed the drive i always do i love the way into exeter its pure forest its the biggest forest we have in Devon and its beautiful. Calms my nerves. I thought i just had to go to the gynae clinic worked out i actually had to go to wynard ward (gynae ward) anyway got put in this little room. Nurse came gave me some morphine. Did my blood preasure and temp all good there. Then i had to wait for the doctor. She came i told her what has been going on. She had a feel of my stomach not funny bloody hurt at one point she backed right off cos she thought i was gonna hit out haha. She said i am very sore and tender on the right side. But it isnt at a immediate danger she did tell me why but ive had extra morphine than usual and cant remember oopsie. Then was to be weighed im 52 (8 stone).

Bit later they came back guess what more tests i needed to have an internal and swab. Blood test that was ouchie she had to get me twice because as soon as she got in it the vein broke down.Was meant to do a urine test but i couldent go i did try 3 times though i was a good girl. They wanted a scan too but couldent get it in as their shift was endingit was like 4.30 .They said i needed to stay in overnight of course my reaction was no i cant if i had woke up in a hospital bed iwould have freaked . I said im only here now cos i have no choice .So she spoke to the matron and after looking on my records they decided i could go home as long as i could return in the morning to see what shows on the scan.

My gynae is on holiday so in the morning i have to take a urine sample and im booked in for a scan at 12 and they are waiting to see wha the scan says and what the tests say. Even if the scan says it is dermoid they wont rush me into theatre they need to make sure i am not pregnant because although im on the pill at my last scan i was ovulating so they want the blood tst results and urine results before theyeven thik about it, so hopefully things are on their way to being sorted out now, i hope so anyway xxxx

Finally doctor rang me back i explained everythingincluding the reason that i wont use torbay i have to go and pck up a letter from my doctors now and my gynaecologist is waiting for me i just have to wait for jerry to pick me up so hopefully this eill now all get sorted. xxx

My doctor wasnt there so i had to see who was covering and omg i nearly took his head off. I explained all about the hospital etc and how i was meant to have a scan tuesday and appointment with my gynae end of last week beginng of this and that i have only been sent an appointment foor the 24th which is too far away he wants to see me before this date.His answer washe would get onm to exeter hospitalabout my appointment . He looked at the computer it says you had a scan he said and they mmust of scanned you at A&E i goot a bit angry and shouted no you arnt listening to me. I never had a scan in a&e i was meant to get a phone call last tuesdsay with a time for my scana nad a earlier appointment i havent had ANY . He says well dont worry i will get hold of the hospital in time for you nxt appoitment on the 24th . By this time i was really frustrated and i said look i am in agony now not on the 24th i hve been in agont for over 2 weeks now this morphine does shit . How can he decide weather its to come out or not when i havent even been scanned.in the end i lost my temper told him he was useless he wasnt interested in what i was saying only wanted to get me out the door.  Stupid man i ended  up slamming the door in his face.

So when i got home i rang for a telephone consultation and guess what they never ranfg me so im going back to see my own doc today and see what she says .

-Kylies attitude is really stinking at the moment every mornnig is constant battle it takes her like 2 hours to eat her brekfast and she tries if u do this or that i will eat and i wont be bribed into her eating her meals.

As for chloe well she has hit her terrible 2's which has been fun NOT. She is into absolutly everything . She is doing really well on the ptty she is using it regularly and doesent like her nappies anymore so YAY hopefully soon she will be dry no more nappies YAY XXX

Subject: RE: My complaint.
Date: Tue, 16 Sep 2008 20:39:22 +0100
 

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Dear Voirrey,

First of all i would like to say thank you for all of your help you have given me so far with this i very much appreciate it.
Now i will start at the top of the letter i was sent paragraph by paragraph.I hope you can follow if not call me and i will explain.

A&e

I totally understand that its normal procedure to wait to be called buti had told the lady at reception i was loosing alot of blood and proberly miscarrying she said it would only be a minute and she would call the nurse right away, but still i was left sat there soiling thruogh my trousers . Therefore i expected to bgbe seen before an hour it would have been longer tooif i hadnt said i needed assistance NOW .Also i understand A&E was busy due to work men but as far as i remember there were no work men and it was gone 5pm even if there were that is nothing to do with me thats the hospitals problem its their hospital not mine.

I can say from experience due to an unexpected visit to torbay hospital A&E I explained my situation and they would not help me all i wanted was for help to get to exeter A&E they refused to help me and told me i have 2 choices dont be seen or seea gynaecologist there . I the spent 20 mins outaside sobbing in agony not knowing what to do heaven forbid the guy on the main entrance desk was very kind and heped me.The receptionists in A&E are very rude.Also is there any evidence of the plans for the room on the mccallum ward for those mothers who are sadly miscarrying.

I believe that they are covering the registrars backin respect ot her saying to me 'its ok its only a miscarriage' if they wasnt then why is shenot inerested in what both my father and partner heard.? i would undrstand if it was my word against hers but that isnt the case. This was said before i used the comode and lost the baby fully.NOT when she was telling me i had fully miscarried and gave me the specimen.

Specimen Jar.

The registrar has stated that she gave me the specimen because she didnt know wht else to do with it? I also believe this registrar is very much trained and therefore she should know what she should do with the specimen which certainly wouldent be to give it to the mother.I understand she has been told of the pain she has caused me by doing this and it could well have been a mistake but it isnt my fault sher may also have been distressed by her so say mistake but its nothing compared to the way i still feel today for this womans mistake i now have post traumatic stress disorder therefore her distress is nothing compared to mine .

I do not believe thst they can not discipline this woman for what she has done. It has made me curious as to if giving a woman who has just miscarried the rremains of their baby without asking if they want to is not a sackable offence what is? This may be her 1st mistake but it was also her 1st week and a very serious mistake to make and also it says that she never put it in my hand which is also wrong because she put it on the table in front of me and then passed it to me so i could ee for myself she was pointingt o bits.

The remains of the foetus.

If what was in that jar was NOT the foetus then why did she tell me so ? and why did she confirm that i had had a full miscarriage ?

Karen confirms that the remains of the foetus/placenta were sent to the laboratory and then sent to the crematorium for cremation she says this always happens well unfortunatly this isnt the case, after our meeting curiosity got the better of me and i wanted to know it had goneto the crematoruim i used a letter from my first meeting as proof to be told they have never going right from the day i miscarried right up to present nothing was recieved or cremated.I-i now have a letter confirming from the 6th may - 28th september nothing has been rrecieved.T-herefore where is it?

Follow up

Do the hospital not record all calls automatically? therefore that should have it on ther esomewhere.sher told me that i could not complain that was tge first time i spoke to her then the next day she called back said i could she wouldent give me the registrars name or a date for the meeting but she gave me the choice of weather i wanted a letter from the doctor with a apology or a face to face apology ive had neither of those .

16th september 2008

T-herefore all in all i am not happy with the way i have been treated and with the trusts response to my complaint.

Regards Emily Fairchild .

I am so bad i burnt the pasta !!! Can you believe that is possible i put the girls dinner on i laid on the sofa because i was being sickall afternoon next thing i knew it was really smoky and the water in the pasta had disappeared it was stuck to th pan cremated bad bad mummy. I must have been asleep around 30 mins.

This sick thing is becoming a regular thing i thought it was the mrphine as sickness is a side effect so i stopped the morphine last night but still today i was throwing up. -So really i dont have a clue why i am being sick its been 3 days now ,

Im rarther tired but i really dont want to go to bed but i have to go to bed soon because else i wont et up fo the school tomorrow. I missed my Phychology appointment stupid stupid me thought it was this afternoon but it was 9.30 . so now i have to go next monday.

Another day of trying to get hold of my consultants secretary still no joy though ggrrr.Chloe has had another day with no nap and no nappy.

Pretty annoyed with someone i once considered a friend . One thing with me is if the trust breaks in a friendship its hard to get it back. Then i find out she has been discussing my relationship issues with other people before she even knows what happens behind closed doors i only give what i get. He shouts at me i shout back its called a healthy relationship. But who is she to comment on my relationship when she doesent even sleep with her husbandand they are currently going through marriage councelling and have been for a year now they have only been married 18 months . Then for her to slag off MY friends welll that ust pushes the limit how dare she call my friend nuts she is nothing of the kind .She is just jealous and her jealousy is about to split our friendship for good. She told barry tonight im not having my photo of us that she got me for my birthay until she is comfortable our friendship is back on track but i dont want it back i have aready told her that she can keep it if it means so much to her. I wont be blackmailed into anything ecspecially friendship i think this will be the end of the road for us as i dont need friends like these . Next time she calls i wont be the same nicey nicey as iusually am it will be straight answers i have given her enough chances she has had 3 so far and she will get no more.

xxxx

My head is feling like a rollercoaster todayi am sorry to all that read this but i need to get this stuff outta my head then hopefully get on with my day.

I had this dream last night i went to see my consultant. It was decided that he would operate to find that the bloodclot inside the cyst was actually the remains of baby angel.

Yeah i know it only a dream but what if it has some truth in it ? What if my head is playing games wth me what if that was the afterbirth i was given ? now i really dont know what to think . I would feel so stupid for accusing torbay hospital for stealing it. .

What if this is theremains maybe my consultant was right and the baby has gone to the ovary ? Ive been up snce 4thinking about it , But if i tell the hospital this they are going to play more on that its me.

Hmmm well i gotta go ive got appointments etc i see the phycologist today

Ifeel sick urgh. I dont like feeling sick it makes me miserable .I dont really feel any better althoughmy throat has calmed down its not so sore now just a touch sore ots this feeling sick i cant handle. I tried eating curry sauce and chips and i think my cyst reacted to it . Who knows? Im so sick of feeling crap . Im hoping my consultants secretary calls me back tomrrow because this really is getting stupid they said tuesday its now sunday .Its been nearly 5 months now ive had enough they tell me not to ee the doctor but they are making that a bit hard.

Kylies backa t school tomorrow YAY andi have nothing apart from housework to do , i dont have to o and do anymore avon until the 25th im all done :) .

Never guess what my clever chloe did today? you wont believe it !!!! She poed on the potty YAY YAYA YAY . Such a clever girl i am so proud of her .She just went and sat on it got iff and she had poed YIPPEE.

Early night for me tonight i think very tired didnt sleep good it was about 2am i was up being sick and at 6 chloe woke up so im absolutly knackered.

Im hoping i will be feeling better tomoorrow xxxx

BOOHOO im sick. I went to bed rather early. Then at some point i woke up feeling VERY sick. Utoh better get to the toilet .I got half way down the hall and that was it i threw up everywhere . Good job we ripped the carpet up else it would have been very messy LOL . Once i managed to stop i ran to the bathroom. and puked up evn more . I cleaned up and went back to bed.

Now this morning i feel absolutly awful my throat s killing and i still feel sick. My stomach is hurting too i just want to go back to bed. I need t go and do my avon lter but im not sure its a good ideaa feeling like thisbut it should only take 15 mins .

When i get back im going to go back to bed for a bit i just feel so sick and rough.

The girls are driving me nuts since they got up  all they have done is argue.Kylie is so full of attitude at the moment its driving me nuts. xxx

Why do family have to stress you out so much seriously . My head is spinning . I been on MSN  and my dad was on there at first so i sent him a little message saying "love you daddy " . We got chatting and the n my uncle Kevin came online. it was really weird he has really spun me out sont know iffi ts the morphie or that none of this makes sense. I just dont know.

He said he hs moved out of my auntie sues . I asked him why ? he saaid he thought my dad wuld have tld me . So i told him i didnt know and to tell me !!! He said to ask my dad .My dad says it was cos their flat was too small.But kevin iis dead sure this wasnt the reason and he says they are still tgether but he wont tell me . He says ask sue but not tonight she is on nights gggrrrr, i begged him to tell me but he wouldent . He says that he dont see any of my family in exeter anymore and that its for the best.

It may just be me but i have this feeling he has done something. I swear if he has hurt her i will hurt him . I have  text her she is on nights so she wont get my message until she goeds on her break i just hope she is ok . xxx

Well last night Ken and Clare came round and Barry and Kenny had a rink together or shall i say lots of drinks together by the end of the night they were BOTH in big trouble.They wasnt very nice in fact they were very mean. Ken broke the curse of a glass we had YAY . Barrys cousins wife is a white witch and years ago she said that glass is stopping Barry having a boy when it breaks he will have his boy and the person who smashesit wont hurt themself . Well Kenny was drinking ot of it last night clare gave him a nudge for his chek he fell on the glass and it smashed it just shattered under his hand . Yet not one cut??? SPOOKY .

Anyway i woke up this morning no internet ggrrr . So instead i did a few bits around the house a bit of washing and packeed my avon stuff up . . Took Kylie to school. Went off to start y rounds . I am located 2 streets although they are big streets i only did 1 street today but this street had 107 houses. I have to go careful with my stomach and all. It was great fun. I start off with 30 books. Alot didnt answer but i found 10 people interested which was great for an hour and a halfs work. ;) .Most were at work so i dcided to go back later .

Barry picked us up at sainsburys Chloe had a ridde on the helicopter she loved it at first she sat in it was singing to her she was loving it so i popped 50p in  it started moving and omg sudden change of her she screamed her lungs out. Time fora tantrum haha . Then she went and she was having a little chat to the old guy sat waiting for a taxi . He was a lovely man he was just so kind and listened to everything he was saying. Adventually daddy arrived and we went home .

Back to the housework and washing and a much needd dose of morphine. I tried ringing Mr Colleys secretary AGAIN  with again no luck . Although i did have a appointment through to se him on 24th but thats ages away. Still no hear of my scan they say if i need a scan i need to speak to my GP hello i was meant to have this bloody tuesday ggrrr,

Gt Kylie from school more housework and washing and i sorted out my paperwork for the avon . Cooked Kylie ssome dinner Kenny and Clare camr and watched the girls Barry dropped me off and i went back to all the houses where people wernt home and i found anoter 10 inerested YAY . Home again i got in around 7.30pm. I have 10 books left so tomorrow i will go up to the other street and try and get rid of them there then YAY  then no more to do untill 25th when i go and pick up the books and orders,

This evening i have just been chilling with clare . Its so nice having her about . I really like her she is a lovely girl . Also now i have someone to help fight Barry and Kenny off because they gang up on little ol me. But now they cant because now there is 2 women haha and they cant win . Clare if Ken ever gets off thatstupid game you rock. Sorry i fell asleep hehe.

Antyway now is for some relaxing time on minti see hat you lovely ladies have been up to.

Luv Emz xxx