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good for you! it always amazes me how customer service reps are stunned if you actually stand up to them. my dad has a policy--he never gets upset, he just keeps asking for their supervisor. someone has to have the capability to help him, so he just keeps climbing the ladder. calmly. lol

hope everything sorts itself out.

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Absolutely not! There are times that call for you to get loud and this was one of them. How can they charge you for something if you don't have an account there anymore. Sheesh!

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NO. You weren't abusive or vulgar, and having worked CS for a number of years, I can say that that puts you above far too many people who call in with problems. They *weren't* doing their job, and it was their responsibility to fix it. Falling short of your own standards of compassion is a completely understandable response to their screw-ups, plus I doubt that you were even the most troubling client of her morning.

The most insidious problem with bureaucracies is that they're all too often set up so that the system is always right, and if the system doesn't ...

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Do NOT feel bad. If I were faced with the issue, I would have utterly lost it. They obviously weren't thinking about customer service were they? The fact that the pseudomanager got an earful from you may benefit others in that she may "speak" to the rest of the branch to make sure to follow through on tasks to completion.

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After me and X broke up, I had to go get a bank account. I didn't want to, because it would be a bank account without him - without anyone else. My own, alone. We all get gifts/burdens with our...

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Amy Hudock, Founding Co-Editor of Literary Mama writes this of the ARM conference: This weekend, I got on a plane for the first time in over four years. To go out of the country. Without my daughter. With lots of...

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"Mama's Boy" columnist Jessica Berger Gross' anthology About What Was Lost: 20 Writers on Miscarriage, Healing and Hope is featured in Cookie magazine. Read the article here....

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Your posts always hit home... Life is full of interesting twists and turns. I hope you are well. I, too, am hanging in and appreciate your views, compassion and optimism.

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LOVE the pumpkin picture of Bear. Is that this year's???

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While I was on hiatus (siesta, whatever), I realized that this site gets steady traffic from a couple of certain searches. I told myself if I found the time, I would do an overhaul at some point to make the...

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November, 2004, was the bottom. The problem with the bottom is that, by the time you get there? You've been falling so long that you don't remember how to climb. Or even if you want to, anymore. I never realized,...

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God is love. You're right.

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As far as I can tell, both candidates and their running mates are Americans and want what is best for their country.

The question for me is which one is most likely to be able to actually DO what is best for their country.

By this point, if we haven't put candidates up there who in general want to do what is best for the country, then we are in bigger trouble than we think, and our system for choosing candidates is not working.

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Only two weeks until Halloween. If you’re too busy to hit the mall or haven’t found what your looking for, check out the Halloween costumes at the Halloween Party Store.

I received a Yellow Power Ranger costume courtesy of the store's owners and the Family Review Network. It arrived today and Lucie was thrilled. First of all, it’s an authentic Power Ranger costume – not a knock off. The sizing was perfect, too. Best of all when we went to Target and Wal-Mart to get Nathan’s costume, I couldn’t find any girl Power Ranger costumes. It’s was a little more ...

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Please go to My Review of the Total Transformation Program on my main blog to read the full review.

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My kids haven’t worn diapers for years , but one brand I was very loyal to when they were babies and toddlers was Huggies. Don’t know what I would have done without their diapers and wipes, the Pull-Ups and the Little Swimmers, and their bath products. The products were of excellent quality and they were affordable.

When I heard that Huggies is celebrating their 30^th anniversary by honoring today’s mom just as she is with a new campaign, I almost wished I had little kids in diapers again. (Well, maybe not, though after cleaning the bathrooms around here, it really ...

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As soon as you started, I thought "Jacob's book!" Such an excellent piece of writing. Funny, and thought provoking at the same time! I recommend it to anyone (translation: my parents!) who says "But the Bible says..."

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I'm sorry, but I can't help myself. Did I mention I was going to dress up as Sarah Palin for Halloween?

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When I started at Loyola, I thought I knew what "The Bible said". After all, I was a baptized & confirmed Episcopalian who'd been to Sunday School all my life, volunteered for every kind of committee, and attended over a...

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Wow. I'm praying for you.

So...did you do a funeral for the spider?

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J'ai comprende.

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damselfly press seeks to promote exceptional writing by women whose voices have not yet been heard. We welcome work from female writers of all backgrounds and experiences. We accept fiction, poetry, and nonfiction that is honest and daring, and explores...

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Call for Papers Submit abstracts for papers or panels Approximately 750 words Due January 31, 2009, at 5:00 p.m. E-mail submissions or questions to PCM_Conference@yahoo.com Include a cover sheet with name, institution, department,and contact information. Document should be submitted in...

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Are you sick of how polarizing politics have become? I am. My neighbors to the left have a McCain/Palin sign on their lawn. Across the street, it's Obama/Biden. No one in these families has ever raced to the middle of...

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That must have been a moment of great high (no brain surgery) followed by a moment of a great low -- the pain still continues!

A second, third or fourth opinion isn't a bad idea consider you are dealing with a delicate body part. I hope you get the best news in the end and that they can resolve your pain :)

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Check out the latest book by Tamar Chansky....an earlier book of Dr. Chansky's called, "Freeing Your Child From Anxiety" was extremely helpful to my family. Dr. Chansky says, "As a child psychologist I know it's one thing to give lip...

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I am currently setting the Agnus Dei from the liturgical mass for male voices and piano and am looking for supplemental words from a living poet to compliment the Latin text. If interested, please send your work to shelbypug@hotmail.com. This...

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BF s. Frenemies. Gal pals. Female friendships are such a unique, fragile entity that there are even words made up to describe them. And if you’re female and reading this, you know all too well exactly why. From the best...

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Check out the Media Bistro mention of LM columnist, Bare Breasted Mama: When Gail Konop Baker showed up at an impromptu interview wearing a T-shirt like the one on the cover of her new memoir, Cancer Is a Bitch, we...

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A River & Sound Review announces its first reading period. From Oct. 1 thru Dec. 31, RSR will accept submissions of poetry, fiction, nonfiction and humor to be considered for inclusion in the forthcoming RSR online literary journal. All submissions...

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*big hug*
I'm hoping things get better for you soon!!!

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Foreword by Carolyn Lesser, Webster University, St. Louis, MO, nonfiction writing faculty; natural science children's books published by Harcourt, Alfred A. Knopf; essayist, poet, photographer, keynote speaker, artist. Afterword by Dr. Loriene Roy, 2007-2008 President of the American Library...

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Foreword: Robbi Hess, Journalist, co-author, Complete Idiot's Guide to 30,000 Baby Names (Penguin Books); Editor, Byline Magazine Afterword: Melanie Mayo-Laakso, Writer, Publisher and Editor, MotherVerse: A Journal of Contemporary Motherhood This is a book about writing and publishing about...

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Oh, dear. I am so sorry that you aren't getting any resolution. You are in my thoughts and prayers.

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ah the fabulous "who the f$%k knows" answer. Well, I hope you get some resolution, and soon. But then again, if you get well, who knows what fabulous creatures you will miss out on talking to....

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Wow! I'm go glad you were able to find a doc that sounds like he knows what's going on. I hope this next appt goes well.

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Oh, I should so totally have put that in there the first edit around. He did point me to the Neurology practice right there in the building. Just waiting to hear when....

And thanks, Cindy, for the nice words about missing me. I miss me, too :)

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Can't the fabulous Dr. Byrne refer you to a fabulous neurologist? I am so sorry you are going thru this. I sure have missed your writing, but now I understand where you've been. Hope you find a fabulous Dr & find relief for your headaches!

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Edited collection seeking essays about student experiences in “free” or alternative schools. Despite many current debates about education(Charter Schools, accountability, “No Child Left Behind,” national standards, etc.), there has been little attention paid to students who have experienced education...

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It's spider season. You know, when it starts to get cold and suddenly there's an arachnid tucked into every corner and little strands of web floating from the ceiling fans. I used to be afraid of spiders. Hell, I'm still...

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I can't remember all that. I'm going to have to rewatch it.

ddang. I'm getting old.

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A Mama, PhD-reader project: We are exploring opportunities for stay-at-home Parents Holding Doctorates (PHD) to use their training and expertise in creative ways. JOIN US! Monday October 13, 2008 7:00-8:00 pm OR Wednesday October 15, 2008 1:00-2:00 pm Museum of...

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I'm a first-time visitor. I hope all goes well for you.

Take care, and you'll be in my prayers.
Ken

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Yahoo! I'm glad you're back.

You jumped off a freakin' cliff?

Woman!! You rock!

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It's all about the positraction!

Can you believe my husband has never seen the beginning of the movie?

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Literary Reflections is pleased to present our featured writing prompt response from September. We asked "Who or what is your muse? In what way has she/he affected your writing?" Cara Holman wrote: "Whenever anyone asked me what I wanted to...

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You jumped off a cliff? In Greece? Into the ocean?
Wow. I don't think I ever heard that story. Don't think I'd have the courage to try that- but then you are an infinitely better swimmer than I : )

I'm so glad to see new posts here. You are in my thoughts all the time. I am very excited for you; I think you are about to turn this thing around.

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My Cousin Vinny is one of the Hubs and my favorite movies. Whenever it's on, we watch it.

So HOW did it go last night when CD came home with his buddy?

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My husband's friend lives pretty far off so we don't see him so often. He's flying in tonight for a visit, so I spent much of the day cleaning and making the guest room back into a guest room. Because...

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Writing and Publishing The Short Stuff Especially For Moms (But Not Only for Moms)! Taught by Christina Katz Next Class Begins on October 8th Prerequisites: None Finally, a writing workshop that fits into the busy lives of moms! You will...

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I know. I KNOW! Totally with that Carpooling scene. Talk about a show MADE for YouTube (never even knew it existed before)

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I've missed you bunches.

We recently bought a Suburban that has OnStar. Since it's not new (but new to us) it's not active. When I asked my husband if it would even be worth paying for he said "well, if we had it we could always ask for the lyrics to Come On Eileen."